Privacy Policy
1. Introduction
MaxProm ("we," "us," or "our") operates a business communication and workflow automation platform that enables business clients to send post-service follow-up messages to their customers. This Privacy Policy explains how we collect, use, and protect information when you interact with our platform, visit our website, or receive communications sent on behalf of our clients.
By using our platform or services, you agree to the practices described in this policy. If you have any questions, contact us at [email protected].
2. Information We Collect
We collect information in the following categories:
From our business clients (platform users):
- Business name, address, phone number, and email address provided during account setup
- Login credentials and account activity within the MaxProm portal
From customers of our business clients (message recipients):
- Name and phone number, submitted by our business clients for the purpose of sending a one-time post-service follow-up message
- SMS opt-in and opt-out status
- Message delivery status
From website visitors:
- Anonymous browsing and interaction data collected via analytics tools
- Information submitted through contact or inquiry forms
3. How We Use Your Information
We use the information we collect solely to deliver and improve our platform services:
- To send one-time post-service follow-up messages to customers on behalf of our business clients
- To manage client accounts and portal access
- To process opt-out requests and maintain suppression lists
- To generate delivery and performance reports for our business clients
- To respond to inquiries and support requests
- To improve the quality and reliability of our platform
We do not use customer contact information for any purpose beyond the specific service engagement for which it was provided.
4. SMS / Text Messaging
MaxProm sends text messages on behalf of its business clients to their customers as part of a post-service follow-up program. The following terms apply to all SMS communications:
- Messages are sent only after a service has been completed and an existing business relationship has been established between the client and their customer.
- Message frequency is limited to one (1) message per service visit.
- We do not send promotional, marketing, or recurring text messages.
- You can opt out at any time by replying STOP to any message you receive.
- You can get help by replying HELP or contacting [email protected].
- Message and data rates may apply depending on your mobile carrier and plan.
We do not sell, rent, share, or otherwise disclose phone numbers or contact information to third parties for marketing or promotional purposes.
We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
5. Data Sharing
We take your privacy seriously. We do not sell your personal information to third parties. We do not share your data for any marketing or advertising purposes.
We may share data only in the following limited circumstances:
- Messaging service providers — platform providers, phone companies, and vendors who assist in the delivery of text messages on our behalf
- Analytics providers — anonymized, aggregated usage data to help us understand platform performance
- Legal compliance — when required by applicable law, court order, or governmental authority
All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties except those directly involved in delivering the messaging service.
6. Data Security
We implement reasonable technical and organizational measures to protect the information we handle:
- All data is encrypted in transit using SSL/TLS
- Database access is restricted and password-protected
- Customer contact data is retained only as long as necessary to fulfill the service follow-up for which it was collected
- Opt-out records are maintained indefinitely to ensure suppression compliance
While we take these precautions, no method of transmission or storage is 100% secure. If you have concerns about the security of your information, contact us at [email protected].
7. Your Rights
You have the following rights regarding your personal information:
- Access — Request a copy of the personal information we hold about you
- Deletion — Request that we delete your personal information from our systems
- Opt-out of SMS — Opt out of text messages at any time by replying STOP to any message
To exercise any of these rights, contact us at [email protected]. We will respond to all requests within a reasonable timeframe.
8. Cookies and Tracking
This platform may use cookies and similar technologies to manage sessions, remember preferences, and improve your experience. We do not use tracking cookies for advertising or retargeting purposes.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. When we make changes, we will post the updated policy on this page with a revised effective date.